Introduction
This Privacy Policy describes how Penso App ("Penso," "we," "us," or "our"), developed by Suchitra Enterprise, collects, uses, and shares information when you use our note-taking application (the "Service").
We understand that your notes are personal and important. Our commitment is to protect your privacy and provide you with clear choices about your data.
1. Information We Collect
We collect information to provide and improve our Service. The types of information we collect depend on how you use Penso.
Information You Provide Directly
User-Generated Content (Stored Locally)
The app's primary purpose is to allow you to create and manage personal notes. To facilitate this, the app collects and stores the following types of data on your device:
- Notes: Text content of your diary entries.
- Photos & Videos: Any images or videos you add to your notes.
- Audio Recordings: Any audio recordings you capture using the in-app microphone.
This data is stored in the app's local storage on your device and is not collected, transmitted, or stored on our servers.
Account Information
If you choose to create an account, we collect information such as your name, email address, and a password (encrypted). This information is used to identify you, secure your account, and enable syncing of your notes across devices.
Feedback and Support
If you contact us for support or provide feedback, we will collect the information you provide in your communication.
Information We Collect Automatically (Limited for Note-Taking Apps)
- Crash Data:We may collect aggregated, anonymized data about crash reports. This data is used solely for improving the app's functionality and stability and does not identify you personally.
- Diagnostics:Performance data to understand how the app is functioning and to optimize it. Also tracks users' activities and behaviors to improve service.
We do NOT collect:
- Location data (unless specifically enabled by you for a feature that requires it, which will be clearly communicated and opt-in).
- Sensitive personal information like race, religion, sexual orientation, or health data unless explicitly provided by you within your notes, in which case it is treated as your private notes content and not used for any other purpose.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide and Maintain the Service: To allow you to create, store, retrieve, and manage your notes. This includes facilitating both offline functionality and backup/sync services.
- To Ensure Security and Prevent Abuse: To protect your data, detect and prevent fraud, and maintain the integrity of our Service.
- To Communicate with You: To send you important updates about the app, service changes, or respond to your support inquiries.
- For Legal Reasons: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
We will NEVER sell your personal information or your notes content to third parties.
3. Offline Functionality & Data Storage
Penso Notes is designed to offer robust offline functionality. This means:
- Local Storage:Your notes content is primarily stored locally on your device, allowing you to create, edit, and access your notes even without an internet connection. This data is protected by your device's security features.
- Encryption: Your locally stored data and personal notes are stored with Advanced Encryption Standard (AES) within your device safely.
5. How Your Information is Stored and Protected
- Secure Storage: Your notes and account information are stored securely on our servers. We employ industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.
- Data Minimization: We only collect the information necessary to provide and improve Penso Notes.
- Access Control: Access to your personal information is restricted to authorized personnel who need to know that information to operate, develop, or improve our Service.
6. Sharing Your Information
We do not share your personally identifiable information or notes content with companies, organizations, or individuals outside of Suchitra Enterprise except in the following limited circumstances:
For External Processing
We may provide personal information to our trusted service providers who perform functions on our behalf (e.g., cloud hosting providers, analytics providers). These providers are bound by strict confidentiality agreements and are only permitted to use the information for the purposes for which we provide it to them, in compliance with this Privacy Policy.
Third-Party Services Integrations
Penso Notes may offer integrations with third-party services to enhance your experience. These may include:
- Cloud Storage Providers (e.g., Google Drive, Dropbox): If you choose to link Penso with these services for additional backup or export, your notes content will be transferred to these third-party platforms. Your use of these services will be governed by their respective privacy policies and terms of service. We do not control the data practices of these third parties.
- 3rd Party Tools: If Penso Notes utilizes an external service for features like voice-to-text, audio processing, or handwriting recognition, search and AI models — data related to that specific feature (e.g., your audio recording, image of handwriting) may be sent to that third-party provider for processing. This data is typically processed in real-time and not stored by the third party beyond the necessary processing time. We select reputable providers and ensure they adhere to strict data protection standards.
- Other relevant third-party services you might use in the app, e.g., payment processors, crash reporting tools, usage analytics, etc.
We will clearly indicate within the app when you are using a feature that involves third-party service integration and provide options to enable or disable such features.
For Legal Reasons
We will share personal information outside of Suchitra Enterprise if we have a good-faith belief that disclosure of the information is reasonably necessary to:
- Meet any applicable law, regulation, legal process, or enforceable governmental request.
- Enforce applicable Terms of Service, including investigation of potential violations.
- Detect, prevent, or otherwise address fraud, security, or technical issues.
- Protect against harm to the rights, property, or safety of Suchitra Enterprise, our users, or the public as required or permitted by law.
Business Transfers
In the event of a merger, acquisition, or sale of assets involving Suchitra Enterprise, your information may be transferred as part of that transaction. We will provide notice before any personally identifiable information is transferred and becomes subject to a different privacy policy.
7. Your Choices and Controls
We believe you should have control over your information.
- Access and Update Your Information: You can access and update your account information directly within the Penso Notes settings.
- Delete Your Notes: You can delete individual notes or all of your notes at any time within the app. When you delete notes, they are permanently removed from our active servers within a reasonable timeframe.
- Delete Your Account: You can delete your Penso Notes account at any time. Upon account deletion, all associated notes and personal information will be permanently removed from our systems within a reasonable period, unless retention is required for legal or legitimate business purposes.
- Opt-Out of Optional Data Collection: If we introduce any optional data collection features (e.g., personalized tips), you will have the ability to opt out of such collection.
- Manage Third-Party Integrations: You can manage and disconnect your Penso Notes from third-party services (like cloud storage) at any time through the app settings.
8. Data Retention
We retain the data we collect for different periods depending on what it is, how we use it, and how you configure your settings:
- Notes Content: Your notes are retained as long as your account is active and you have not deleted them.
- Account Information: We keep some account information until you delete your Penso App account.
- Usage Data: Anonymized usage data may be retained for longer periods for analytical purposes to improve our Service.
- Legal & Business Requirements: Some data may be retained for longer periods when necessary for legitimate business or legal purposes, such as security, fraud and abuse prevention, or financial record-keeping.
9. Children's Privacy
Penso Notes is not intended for use by children under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information as quickly as possible.
10. Data Processing Agreements (DPA)
For businesses or educational institutions that utilize Penso Notes and require a Data Processing Agreement (DPA) to comply with data protection regulations (e.g., GDPR, CCPA), please contact us at the address below. We are committed to facilitating compliance with applicable data protection laws.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on this page and/or through in-app notifications. We encourage you to review this Privacy Policy periodically for any changes.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Suchitra Enterprise
contact@penso-notes.com